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case study 2
Client Sector: Payroll Management / Employer Services
Event: Customer User Group
Target Audience:
Existing Customers, Variety of sectors, Payroll Management & Financial Directors, Mixed gender, varied age group.
Group Size: 150 pax
Destination: Central London, UK
Dates: December 2005
Aims & Objectives:
To provide a “feedback” forum giving existing clients the opportunity to identify areas for improvement with products currently in the marketplace, whilst also increasing awareness of the latest supplements available. To review the effectiveness of the processes already in place and familiarise the audience with alternative Human Resource Management Solutions. The Emphasis of the event was focused on interaction – conducted at a venue with good accessibility portraying a “professional” image.
From criteria outlined from the initial client meeting, a venue availability search was conducted. As an integral part of this process, Conference Contacts ensure that any venue contacted is thoroughly checked for competitors whose business may conflict with that of the client on the specified dates.
As a respected venue finding agency in the UK marketplace, we negotiated costs with venues in line with the specified budget and were able to use our extensive experience to compare costs between similar projects that had taken place. This process, adopted for every enquiry, effectively allows us to “benchmark” the offers received. This ultimately gives an indication that the rates offered were the best available. Where possible, rates were negotiated further to ensure a greater “added-value” for the client.
A thorough check is conducted on each individual element of the event to ensure it is compliant with Health & Safety regulations. Security levels and requirements across all elements are discussed with the client and processes implemented as necessary. It is the philosophy of Conference Contacts to work with every client to develop and review an event contingency plan.
